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Escutcheon & Putty Plate
Manufacturer Resources
Product Specs
- Product Group:
- Washroom/Bath Accessories
- Product Subgroup:
- Parts and Accessories
- Product Type:
- Escutcheon
- Department:
- Plumbing
- Parts and Accessories Type:
- Escutcheon
- Application:
- Faucet
American Standard M964769-0020A – Frequently Asked Questions
1) What exactly is American Standard part M964769-0020A?
It is an escutcheon and putty plate set for an American Standard faucet, ordered under part number M964769-0020A in chrome. The escutcheon is the trim plate that covers the deck or wall openings around the faucet body; the putty plate is the backing piece that sits under it against the mounting surface. It is a trim and mounting part, not a valve or cartridge, so it does not change how the faucet operates.
2) My faucet is leaking at the handle. Will an escutcheon and putty plate fix it?
No. The M964769 escutcheon and putty plate is cover trim and a backing plate only. Water getting past a handle or spout comes from the cartridge, stem seals or O-rings, and replacing the escutcheon will not stop it. What this part does fix is a cracked, pitted or missing trim plate, or a gap where the faucet meets the deck or wall.
3) What finish does the American Standard M964769 escutcheon come in?
Chrome, as M964769-0020A. That is the only finish this escutcheon and putty plate is built in, so on a brushed nickel or bronze faucet it will not match and you would want the escutcheon that matches that trim line instead.
4) Does the putty plate come with the escutcheon, or do I order it separately?
Both pieces come together under the single part number M964769-0020A. Plumber's putty or a sealant bead is not included, and on most deck or wall mount faucet installs you will want putty or silicone between the plate and the finished surface to keep water out.
5) For a multi-unit property, can I use this American Standard escutcheon on any chrome faucet?
Treat it as American Standard faucet trim, not a universal plate. Escutcheons are cut to a specific faucet body and hole pattern, so the safe approach for a building standard is to match the faucet model on the fixture and order M964769-0020A where that model calls for it. Mixing it onto another brand's chrome faucet usually leaves the plate sitting proud or failing to cover the deck holes.
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Can I return it if it doesn’t work for me?
Yes—ZenSupply offers a hassle-free return policy. If the product isn’t the right fit,
reach out to our support team for a return authorization or setup a return by following our return instructions.
Does the American Standard M964769-0020A come with a warranty?
Absolutely. The American Standard M964769-0020A is backed by a manufacturer’s warranty.
For full warranty terms, check the product documentation or Contact Us.
How do I get technical support or installation help for the American Standard M964769-0020A?
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