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Manufacturer Resources
Product Specs
- Battery Included:
- No
- Product Type:
- Washlet Parts
- Battery Type:
- Does Not Contain a Battery
- Collection:
- Neorest
- Product Group:
- Washroom/Bath
- Product Subgroup:
- Washlet Parts
- Product Category:
- WASHLET Parts
- Department:
- Plumbing
TOTO THU6209 – Frequently Asked Questions
1) Which TOTO NEOREST remote control do I need for an NX2 or RH toilet?
TOTO sells the NEOREST remote in two model-specific versions, and they are not interchangeable. Order THU6209 for NX, AH and RH series NEOREST units. Order THU9726 for AC, EW, 750H and 700H units. Match the version to the toilet you have, since each remote is coded to its own group of models.
2) Can I use a THU9726 remote on a NEOREST RH washlet?
No. THU9726 is the version for AC, EW, 750H and 700H NEOREST models. An RH unit takes THU6209, which also covers the NX and AH models. Ordering across those two groups gets you a handset that will not run the fixture.
3) I manage a building with several NEOREST toilets. Can I stock one remote for all of them?
Only if all the fixtures fall in the same group. NEOREST remotes split two ways: THU6209 serves NX, AH and RH, and THU9726 serves AC, EW, 750H and 700H. A mixed installation needs one of each on the shelf. Walk the building and record the model off each unit before you standardize a spare.
4) Does the TOTO NEOREST replacement remote come with a mounting bracket?
The wall mounting bracket is included with the NEOREST remote control, so you are not sourcing the holder separately when you replace a lost or damaged handset. Both versions, THU6209 and THU9726, ship as remote plus bracket.
5) Is this a genuine TOTO part or an aftermarket NEOREST remote?
This is TOTO's own NEOREST accessory, ordered by TOTO part number: THU6209 or THU9726 depending on the toilet series. Those are the designations to quote on a purchase order or match against an existing handset.
How fast can I get the TOTO THU6209 delivered?
Most orders ship the same day from our distribution partners, with quick delivery throughout the
continental
U.S.
Need it urgently? Contact Us for expedited shipping options.
Can I return it if it doesn’t work for me?
Yes—ZenSupply offers a hassle-free return policy. If the product isn’t the right fit,
reach out to our support team for a return authorization or setup a return by following our return instructions.
Does the TOTO THU6209 come with a warranty?
Absolutely. The TOTO THU6209 is backed by a manufacturer’s warranty.
For full warranty terms, check the product documentation or Contact Us.
How do I get technical support or installation help for the TOTO THU6209?
You can call, text, or email our expert support team for fast answers. We’re here to help with
product
selection,
installation tips, and troubleshooting. Contact Us
Why buy the TOTO THU6209 from ZenSupply?
ZenSupply makes it easy to get the commercial door hardware you need—fast shipping, expert support,
and
rewards on
every order.
Our team is always ready to help you choose the right product for your project.