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Sensor, Flat Vertical
Manufacturer Resources
Product Specs
- Product Group:
- Washroom/Bath Accessories
- Product Subgroup:
- Parts and Accessories
- Product Type:
- flat vertical
- Parts and Accessories Type:
- Sensor
- Department:
- Plumbing
TOTO THP3397 – Frequently Asked Questions
1) Do I get the sensor electronics with the TOTO THP3397, or just the cover?
It's the top cover only. THP3397 is the sensor cover for the exposed electronic flush valve, so the valve body, solenoid and sensor module are ordered separately if those are what failed. Buyers replacing a cracked or vandalized cover on an otherwise working valve are the ones who want this part.
2) What is TOTO part THP3397?
THP3397 is a TOTO top cover for an exposed EFV (electronic flush valve), supplied as a single replacement part. It is the sensor-side cover in a flat vertical configuration, so it suits the vertical exposed valve rather than a horizontal or concealed sensor plate.
3) How do I order the right TOTO exposed flush valve top cover for a multi-restroom standardization?
Order by the part number stamped on the existing cover or listed in the valve's parts breakdown. THP3397 covers one specific exposed EFV configuration (flat vertical), and TOTO uses separate THP numbers for other valve bodies and orientations. For a facility running mixed fixtures, pull the valve model off each unit first; matching on appearance alone is how the wrong cover ends up on site.
How fast can I get the TOTO THP3397 delivered?
Most orders ship the same day from our distribution partners, with quick delivery throughout the
continental
U.S.
Need it urgently? Contact Us for expedited shipping options.
Can I return it if it doesn’t work for me?
Yes—ZenSupply offers a hassle-free return policy. If the product isn’t the right fit,
reach out to our support team for a return authorization or setup a return by following our return instructions.
Does the TOTO THP3397 come with a warranty?
Absolutely. The TOTO THP3397 is backed by a manufacturer’s warranty.
For full warranty terms, check the product documentation or Contact Us.
How do I get technical support or installation help for the TOTO THP3397?
You can call, text, or email our expert support team for fast answers. We’re here to help with
product
selection,
installation tips, and troubleshooting. Contact Us
Why buy the TOTO THP3397 from ZenSupply?
ZenSupply makes it easy to get the commercial door hardware you need—fast shipping, expert support,
and
rewards on
every order.
Our team is always ready to help you choose the right product for your project.